Canyon Support Centre FAQ & Support Articles Buying Advice Bikes & More

I would like to change my billing address, shipping address or payment method, or add or remove an item from my order.

You can easily do this yourself right up until shortly before your order is shipped, there are two options:

  • I have a MyAccount:
    Log in to your MyAccount and click on 'Order history'. There you can change your order directly.
  • I do not have a MyAccount:
    Without a MyAccount, go to the Canyon order tracking page and enter your order number and email address. Your chosen order will then appear, and you can change it there.

Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.
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