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Canyon Support Centre

The digital Canyon e-gift card is the perfect gift idea for family, friends, and club mates.

The gift of choice

Give them the freedom to choose with a Canyon gift card.

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Give them a gift they'll love

Birthdays, Christmas, bidding colleagues farewell, new bike day or even a new (human) addition to the family, we like to celebrate.

For the cyclist that has everything, a gift card is the perfect present. They get to choose what they really want whether that's yet another new bike or a pair of socks (you can never have enough after all!).

Starting at just 25 AU$ you can also personalise the gift card with their name and a message.

If you buy online, you'll be emailed an e-voucher upon payment, which you can then forward or print at home to give to the recipient.

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Learn more about Canyon gift cards

- You can buy digital voucher cards directly here on our website. Physical voucher cards are available in our showroom in Koblenz.
- When you buy a voucher from us online, you can top it up with between €25 and €1000. You'll receive an email with the activated voucher as a PDF. the voucher can be redeemed straight away and it is valid for 4 years. During the checkout process, you can use up to 5 vouchers on one order. Simply enter the code and the corresponding PIN on the website (both are printed on the voucher). Please note: you cannot use a voucher to pay for a purchase you've already made. So always make sure to redeem the voucher when making your purchase, using the 'Redeem' button at checkout.
- You can easily check the remaining balance of your voucher here.
- A Canyon gift card basically works the same as cash. If you lose it or it gets stolen, unfortunately we can't replace it.
- There can be a few reasons for this:
  - the voucher has already been redeemed
  - the voucher code or pin has been entered incorrectly
  - the voucher amount is still reserved because it has already been entered and redeemed once in the last 45 minutes, but the purchase has not been finalised. Please try again in one hour
  - the voucher has expired
- You will then receive one or all of the vouchers you paid with as a digital gift card(s) with the redeemed value sent to you by email. If you return only part of the order, you will receive the corresponding amount of the voucher value back. If you paid with another payment method in combination with the gift card, you will first be refunded on the new voucher (up to the maximum amount of the old voucher) and then the remainder will be refunded onto the other payment method.
- Unfortunately, it is not possible to redeem one or more gift cards in combination with the payment methods prepayment, cash on delivery, JobRad, Financing, and Cyclescheme.
- It is not possible to buy or redeem gift cards as a company and corporate customer.

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Canyon gift cards

The gift of choice

Discover themes for the gift card

Give them a gift they'll love

Learn more about Canyon gift cards

Where can I get a Canyon gift card?

How does the gift card work?

How can I check the remaining balance on the gift card?

What happens if I lose the gift card?

Why is my voucher code not accepted?

What happens to the voucher if I return the order?

Which payment methods cannot be combined with one or more gift cards?

Is it possible to buy and redeem gift cards as a company?

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