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Canyon Factory Service Rotselaar
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FAQ & Support Articles
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Inspection, Repair & Conversion
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Buying Advice + -
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All
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Sizes
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Quality
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Showroom
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Bikes & More
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Bike models + -
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All
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Road
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MTB
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E-Bike
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Gravel
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City & Trekking
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WMN
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Order & Payment + -
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All
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Payment Methods
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Availability
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Order change & Cancellation request
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Taxes, Customs & Exports
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-
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Shipping & Pickup + -
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All
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Shipping information
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Order status
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Bike Guard
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Showroom pickup
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Technical issues + -
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All
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Bike setup
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Components & Manufacturer information
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Exploded drawings
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Inspection, Repair & Conversion
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Packing the bike
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Quick Start Guides
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Recalls & Safety instructions
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Returns & Refunds + -
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All
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Return process
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Right of return
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Showroom return
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Complaints & claims + -
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All
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Guarantee & Warranty
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Inspection & Repairs
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Components & Manufacturer information
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About Canyon + -
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All
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News
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Company
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When you send your bike to Canyon for servicing, our expert mechanics will get your bike back in top condition as quickly as possible. For more details on the services available, see the Inspection & Repairs page. In principle, you can get your bike checked by other professional bike mechanics. However, you should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.
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We offer service and repairs for Canyon e-bikes in Germany, Austria, Italy, France, UK, Ireland, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Finland, Norway, Poland, Czech Republic, Slovakia, Spain, and Portugal. We can only offer this service in these countries. If you have imported your e-bike into another country, we are not able to send spare parts or collect your bike due to shipping regulations out of our control. You can get information on our e-bike wearing parts service at the E-Bike Replacement Parts Service page.
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You can find detailed information on our services and pricing on the Inspection & Repairs page.
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In this case, the bike or components are usually subject to import charges such as customs duties and import sales tax. If you send the bike within the warranty period, we pay all applicable taxes and import charges. Outside the warranty period, we will charge you for the costs incurred.
If you are returning goods from a non-EU country to a Canyon Service Centre within the EU, it is possible to get duty-free clearance under the following conditions only:
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The original export of the goods took place within the last three years.
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You can provide evidence for the original export (proof of export, or an export receipt or invoice with customs stamp).
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The goods are returned from the original country of delivery.
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Due to the higher weight of the frame and the force applied by the engine, some parts are subject to wear and may have to be replaced a little earlier than a traditional bike. We recommend you service your E-Bike every 6 months.
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[tech.articles.mounting.pannier.racks.summary] Click on "View more" to read the whole article.
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In this article you can find out which Canyon bikes are equipped with which kind of bottom bracket. Click on "View more" to read the whole article.
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This article explains how to change shift cables on mountain bikes when shifting inside and outside. Click on "View more" to read the whole article.
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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.
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In this article you will learn what to do when your disc brakes make noise. We'll also explain how to ride in your new disc brakes. Click on "View more" to read the whole article.
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This article describes various causes of cracking and creaking noises on the bike, and gives you tips on how to fix them quickly. Click on "View more" to read the whole article.
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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
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This article explains what chainsuck is, how it can happen, and how you can avoid it. Click on "View more" to read the whole article.
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In this article, you'll learn how to keep your mountain bike well maintained and ready to ride. We'll explain how to adjust the headset, adjust the gears and lubricate the chain. Click on "View more" to read the whole article.
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In this article you will find out the seat post diamaters of different Canyon models depending on the year of construction. Click on "View more" to read the whole article.
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In this article you will learn how to install and remove the rear wheel on a Shimano Shadow Plus or SRAM Type 2. Click on "View more" to read the whole article.
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In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.
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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
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In this article you will learn the differences between different brake fluids, and how to use them correctly. Click on "View more" to read the whole article.
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In this article you will learn about the special considerations to take into account when using rim brakes on carbon rims. Click on "View more" to read the whole article.
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The 4iiii powermeters Podiiiium, Precision and Precision Pro usually have a distance of 80mm from the centre of the pod to the BB-axis. This distance would lead to bottlenecks and possible consequential damage or malfunctions on most Canyon road bikes. To prevent this, we have developed a custom version: The 4iiii Precision Custom Powermeter, which is already installed on corresponding bikes during production. For our Canyon bikes we need a distance of 120mm instead of 80mm to avoid narrow spots.
The retrofitting of standard 4iiii powermeters is usually not approved by us. In individual cases it may be that the standard version fits, but in principle this is not the case, so we offer a separate solution.
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Our bikes and e-bikes go through many test processes from the idea to development and production and are developed and built exactly for their intended use. If you want to convert your Canyon non-E-Bike to an E-Bike, or if you want to make basic modifications to your Canyon E-Bike, you will have to do so at your own risk. We cannot provide valid test results or empirical values for potential conversions and advise against conversions not directly specified by Canyon. Frame, fork and all other components are designed for a certain power and weight range. Therefore, unplanned modifications can lead to problems or defects.
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There are several ways to find the right derailleur hanger for your bike. You can either log in to your MyAccount (if you have already registered separately) and look in your Bike Garage. There you will be shown the right derailleur hanger for your bike. Alternatively, you can also use our derailleur hanger finder. Enter either the serial number of your bike or the part number of your derailleur hanger under the other tab if you still have your old derailleur hanger at hand. This will show you the right derailleur hanger and you can order it directly.
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To have your bike inspected by our service workshop, please arrange a workshop appointment with us in advance. You can do this easily via our contact form. There you can enter your bike and the type of service you require - so that we can allocate and answer your request in the best possible way and define an appointment with you. You can access the contact form here.
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