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All
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Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
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-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Leasing (JobRad)
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
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All
-
Shipping information
-
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-
Bike Guard
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Showroom pickup
-
-
-
-
Technical issues + -
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All
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Bike setup
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Components & Manufacturer information
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Exploded drawings
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Inspection, Repair & Conversion
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Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
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-
-
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Returns & Refunds + -
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All
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Return process
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Right of return
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Showroom return
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-
-
-
Complaints & claims + -
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All
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Guarantee & Warranty
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Inspection & Repairs
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Components & Manufacturer information
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-
-
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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In the future, we will be able to send smaller orders of just parts and accessories to a DHL Packstation – but not bikes or framesets, due to their size. However, right now, we cannot offer this service for technical reasons. We are working on fixing this limitation as soon as possible.
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Once you have selected a specific model on our website, you will find the different frame sizes with the expected delivery date under the model name and colour selection. Bikes available ‘From stock’ can be shipped within a few working days. If the bike you were looking for is sold out, please get in touch with our service centre and one of our experts will be happy to help you find the right alternative. Contact Us
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All Canyon bikes are completely assembled, adjusted and test ridden by expert mechanics. To ship, we remove certain components such as the wheels, seatpost, pedals, and handlebar, attaching them securely to your bike’s frame. Once delivered, assembling your bike is a quick and simple process using the tools and instructions we provide. For step-by-step assistance, watch our unpacking and assembly videos: Assembling your Mountain Bike and Assembling your Road Bike
E-bikes are delivered with the battery charged to 30%.
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The estimated delivery dates on our website apply to the time that you opened the page.
If you have already ordered your bike, the date of delivery on your order confirmation applies. If there is a change to the delivery date, we will inform you by email and send you a revised order confirmation.
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You can find a full list of the countries we ship to, and get an overview of shipping costs, using the Shipping Cost Calculator on the Shipping page.
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Bikes marked as 'Available from stock' on our website are usually in storage at Canyon.Factory, ready to be shipped within a few working days. Please be aware that these bikes are not kept in our showroom in Koblenz, so it’s not possible to buy them on-site.
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If no one is at your address when your order is delivered, the delivery service will leave a note in your post box. Your order must then be retrieved from the indicated shipping centre within seven days. Please be sure to bring a photo ID when retrieving your order. An authorised person can also pick up the package in your place.
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You can track the status of your order using our tracking system.
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DHL Freight ship all of our E-Bikes. This is because our E-Bikes are heavier and larger than a traditional bike.
An E-Bike is classified as Class 9 dangerous goods because of the battery.
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We ship E-Bikes to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom. Please note that we only offer E-Bike servicing to people living in these countries. If you import your bike into another country (e.g. when moving house), we cannot send replacement E-Bike parts to you or collect your E-Bike for servicing.
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We recommend a tow ball mounted bike carrier. However, it's best to check your vehicle manufacturer for guidance about the maximum possible load.
It's important to remember:
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The bike must not exceed the car's width by more than 20cm on either side.
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The bike rack must have visible, functioning rear and brake lights.
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A registration plate must also be clearly visible.
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In this article you will learn about the dimensions and weights of the different Bike Guards. Click on "View more" to read the whole article.
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