Crash Replacement

What is Crash Replacement?
In the unfortunate case of a crash or accidental impact, forces exerted on the frame or components can lead to structural failure.
Crash Replacement allows you to replace damaged Canyon branded parts such as your frame, fork or components at a reduced cost. We can even swap everything over and service your bike.
Crash replacement is a voluntary service provided by Canyon to help replace damaged parts after an accident. It isn’t available for third party components and we cannot guarantee there will always be replacement parts available in identical colours.
How does Crash Replacement work?
- Send us a description of the damage, photos and your contact details using the form. You may need to send your bike to our workshop for a detailed inspection.
- Our team will check everything over and get back to you with a quote to replace any damaged parts.
- Once confirmed, we will order the replacement parts. Any damaged parts being replaced become property of Canyon and will need to be sent to us before the order can be processed.
- For smaller components like seatposts and stems we might ask you to dispose of the damaged items and send us proof before the replacements are dispatched.
- Our workshop can also provide you with a quote to swap the damaged parts and service your bike.
Crash Replacement eligibility
- Crash Replacement is available to the original owner only and cannot be transferred. It can be used once within 3 years of the purchase date.
- Crash Replacement is a like for like service. It is not possible to swap between models or sizes.
- The replacement pricing cannot be used alongside any other discounts or offers.
- Crash replacement is not available to insurance companies or for insurance claims.
- Crash replacement is dependent on your shipping location and availability of parts.
Replacement pricing
Get a personalised crash replacement quote using your bike’s serial number
Crash Replacement price finder
or if you don't know your serial number, you can find your bike below
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Mountain bikes*
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Replacement Price in € Year 1 - Year 3 Dude CF 900 € Exceed SL 850 € Exceed SLX 1200 € Exceed CFR 1500 € Grand Canyon AL 160 € Grand Canyon SL 280 € Grand Canyon AL SLX 300 € Grand Canyon AL SLX WMN 380 € Grand Canyon:ON 700 € Lux World Cup CF 1500 € Lux World Cup CFR 2400 € Lux CF 1500 € Lux CF SLX 1700 € Lux Trail CF 1500 € Lux Trail CFR 2200 € Neuron AL (all models) 650 € Neuron CF SL 1200 € Neuron CF SLX 1200 € Neuron:ON 1200 € Neuron:ON CF 2500 € Sender AL 1200 € Sender CF 1700 € Sender CFR 1800 € Spectral AL/ 125 AL 1100 € Spectral CF/ 125 CF/ CF KIS 1800 € Spectral CFR 2200 € Spectral:ON CF 1800 € Spectral:ON CFR 2700 € Spectral Young Hero 1000 € Stoic 300 € Stitched CFR 1200 € Fork for Stitched CFR 300 € Stitched 360 300 € Stitched 720 1000 € Strive AL 900 € Strive CF 1300 € Strive CFR 1700 € Strive:ON 2100 € Torque AL 900 € Torque CF 1300 € Torque:ON 1200 € Torque:ON CF 2200 €
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Road and gravel bikes*
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Replacement Price in € Year 1 - Year 3 Fork for Aeroad CF SL/ CF SL Disc 300 € Fork for Aeroad CF SLX Disc/ CFR Disc 350 € Fork for Endurace AL/ AL Disc 160 € Fork for Endurace CF/ CF SL/ CF SL Disc 200 € Fork for Endurace CF SLX/ CF SLX Disc 240 € Fork for Endurace CFR 300 € Fork for Endurace:ON 300 € Fork for Ultimate CF SL/ CF SL Disc 300 € Fork for Ultimate CF SLX/ CF SLX Disc 300 € Fork for Ultimate CFR 400 € Fork for Grail AL/ CF SL/ CF SLX 200 € Fork for Grail (Gen 2) CF SL/ CF SLX 430 NZD Fork for Grail CFR (Gen 2) 510 NZD Fork for Grail:ON 430 NZD Fork for Grizl AL/ CF SL/ CF SLX 340 NZD Fork for Inflite AL SLX/ CF SL/ CF SLX 410 NZD Fork for Inflite CFR 600 NZD Fork for Speedmax CF Disc 510 NZD Fork for Speedmax CF SLX/ CFR Disc 690 NZD Aeroad CFR 2740 NZD Aeroad CF SLX/ CF SLX Disc 1300 € Aeroad CF SL/ CF SL Disc 1540 NZD Endurace CFR 1500 € Endurace CF SLX Disc 2060 NZD Endurace CF SL Disc 1540 NZD Endurace CF 1290 NZD Endurace AL/ AL Disc 430 NZD Endurace:ON 500 € Grail CF SLX 2060 NZD Grail CF SL 1540 NZD Grail AL 220 € Grail CFR (Gen 2) 2400 NZD Grail CF SLX (Gen 2) 1880 NZD Grail CF SL (Gen 2) 1880 NZD Grail:ON 2400 NZD Cockpit for Grail CF SL/ SLX 510 NZD Grizl CF SLX 2060 NZD Grizl CF SL 1540 NZD Grizl AL 510 NZD Grizl:ON 2400 NZD Inflite CFR 1800 € Inflite CF SLX 2060 NZD Inflite CF SL 1540 NZD Inflite AL 510 NZD Speedmax CF Disc 2060 NZD Speedmax CF SLX 1800 € Speedmax CFR Disc 3770 NZD Speedmax CFR TT Disc 3430 NZD Speedmax Track On Request Ultimate CF SL/ CF SL Disc 1710 NZD Ultimate CF SLX/ CF SLX Disc 1300 € Ultimate CF EVO 1800 € Ultimate CFR 3770 NZD
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Fitness bikes*
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Replacement Price in NZD Year 1 - Year 3 Fork for Roadlite AL 240 NZD Fork for Roadlite SL/ CF 270 NZD Fork for Roadlite:ON 260 NZD Fork for Pathlite:ON SL 430 NZD Roadlite AL 340 NZD Roadlite SL 480 NZD Roadlite CF 1110 NZD Roadlite:ON 500 € Pathlite 290 NZD Pathlite SL 230 $ Pathlite:ON 560 $ Pathlite:ON SL 560 $ Pathlite:ON SUV 690 $
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Urban bikes*
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Replacement Price in $ Year 1 - Year 3 Fork for Commuter Sport 5.0 80 $ Fork for Commuter 3.0/4.0/5.0/6.0 (MY18 and older) 130 $ Fork for Commuter (Sport) 7.0/8.0 190 $ Fork for Commuter:ON 190 $ Commuter 3.0/4.0 150 $ Commuter (Sport) 5.0/6.0 260 $ Commuter (Sport) 7.0/8.0 890 NZD Commuter:ON 500 € Fork for Precede:ON 430 NZD Precede:ON CF 1300 € Precede:ON AL/ AL ST 1110 NZD
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Components*
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Saving (%) Year 1 - Year 3 Seatpost -40 % Stem -40 % Handlebar -40 % Cockpit -40 %
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*To fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the broken parts being replaced. Crash Replacement cannot be combined with other discount offers.