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FAQ & Support Articles
FAQ & Support Articles
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FAQ & Support Articles
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All
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Buying Advice + -
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All
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Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
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Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
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All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
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All
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Bike setup
-
Components & Manufacturer information
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Exploded drawings
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Inspection, Repair & Conversion
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Packing the bike
-
Quick Start Guides
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Recalls & Safety instructions
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-
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Returns & Refunds + -
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All
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Return process
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Right of return
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Showroom return
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Complaints & claims + -
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All
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Guarantee & Warranty
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Inspection & Repairs
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Components & Manufacturer information
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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Press enquiries
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Recalls & Safety instructions
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Showroom
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Bicycode
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Using the Canyon Perfect Positioning System (PPS), you can determine your ideal frame size based on your body measurements. All you need to do is look for your perfect bike on the site and then follow the instructions to find your Canyon size. Learn more about PPS and Canyon's sizing here.
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The frame geometry doesn't allow a 29" wheel for frame size XS. A 650b (27.5") wheel gives you a better fit and riding experience.
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In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.
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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
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In this article you will learn about the dimensions and weights of the different Bike Guards. Click on "View more" to read the whole article.
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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.
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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
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There are multiple ways to try out our bikes.
Visit the Canyon Showroom in Koblenz, Germany
If you visit the Canyon Showroom in Koblenz, you can ride all our latest bikes and get expert buying advice from the Canyon Crew. For more information, see the Showroom page.
Meet us at various international events, bike testing days and our cycling festivals in Koblenz
We are present at many international bike events, and we also organise our own cycling festivals in Koblenz where you can try out our bikes. At our test ride days, we always bring along a range of models specially selected for the location. For an overview of events where you can get to know us and our bikes, see the Event page.
Rent a bike from a Canyon Official Partner
We have an extensive range of Canyon Official Partners operating across Europe. These organisations, mostly hotels and specialist bike rental companies, offer rental services for a range of Canyon bikes. It’s ideal for extensive testing sessions or cycling holidays. For a complete list of Official Partners and more information about the services they offer, see the Canyon Official Partners page.
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Information about Canyon Showroom may be found on our Canyon Showroom page.
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The test bikes are available for visitors, customers and fans to try out at the Showroom. This means that it’s not possible to buy the actual bike that you try out. However, we do have many bikes at the Showroom that are ready to purchase and collect right now. You can find out more info about these Bikes to go on the In-stock Bikes page.
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To have your bike inspected by our service workshop, please arrange a workshop appointment with us in advance. You can do this easily via our contact form. There you can enter your bike and the type of service you require - so that we can allocate and answer your request in the best possible way and define an appointment with you. You can access the contact form here.
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You can come by our showroom in Koblenz at any time during our opening hours and without registration. Occasionally there may be waiting times, but registration is not necessary.
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We are pleased that you would like to test our bikes in our bike fleet. You can find all bikes currently available for test rides in our showroom in Koblenz here.
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During your visit to the showroom in Koblenz, you can park either directly in front of the Canyon Home or in the neighbouring Contel multi-level car park. You can park in the multi-level car park free of charge for three hours if you have your ticket stamped at the showroom entrance. The parking is free of charge in Canyon Home.
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No. We designed the Spectral:ON’s kinematics with the spring curve of an air shock in mind. Moreover, coil shocks are not ideal in designs that use clevis-mount shock extensions and rockers. The forces transferred (in such a design) to the smaller-diameter damper shafts used in coil shocks is quite high and can lead to shock failures. Air-sprung shocks are better suited to this design because they utilize larger-diameter damper shafts that better withstand those forces and thereby increase shock life.
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We fine-tuned the suspension kinematics (including a new rocker design) to give you more useable travel and greater tuning options.
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We ship all Grail:ON bikes together with a Bosch Compact Charger. A full charge for the 500 Wh battery takes around 8 hours.
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According to Bosch, a precise life span is impossible to forecast. The battery’s service life will depend mainly on the nature and duration of the stress to which it is subjected.
Maximising the lifespan of your battery is simple.
Store the battery in a dry environment, away from direct sunlight at a room temperature of around 15° to 20° C.
If you don’t ride for a while, leave the battery charged between 30% and 60%.
And ideally, charge the battery at room temperature.
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The Grail:ON has 2 standard bottle cage mounts.
You can find a wide range of bottle cages and bottles on the Canyon webshop.
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Yes! The Grail:ON's all-terrain ability and speed make it a good choice for commuting, especially over longer distances or if you like to mix up the terrain on your commute to avoid busy roads.
Of course, if you have to leave your bike locked outside when you’re in the office, we suggest getting a robust, sturdy lock for maximum security.
Shop bike locks
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Speed, terrain and total weight (rider + bike + luggage) all affect the total distance you can cover.
In general, you can expect a range of around 110 km for a total weight of 95 kg travelling at 20 kph over mixed terrain.
See the Bosch Range Calculator for more information.
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Mudguards: yes, you can mount them. The Grail:ON has mudguard mounts, and we have specially designed our own mudguard set for the bike. You can find it on the Canyon webshop. Shop Grail:ON mudguards:
2XS-S (27,5")
M-2XL (28")
Pannier rack: there are no mounting points for a pannier rack. However, advances in modern bikepacking bag design mean you really don’t need one. We have partnered with Topeak to come up with a lightweight and rugged bike packing setup tailored to the Grail. You can find them here:
Saddle bag
Frame bag
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Yes! The bike's drop-bar design and road-influenced geometry make it a good choice for road riding, especially on poor, broken road surfaces.
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Once you have selected a specific model on our website, you will find the different frame sizes with the expected delivery date under the model name and colour selection. Bikes available ‘From stock’ can be shipped within a few working days. If the bike you were looking for is sold out, please get in touch with our service centre and one of our experts will be happy to help you find the right alternative. Contact Us
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A SHIMANO STEPS E8000 is expected to last 1000 charging cycles. However, how you ride and store your E-Bike will impact the battery lifespan.
You might need a new battery if you find your battery no longer reaches it's usual capacity after charging.
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The Neuron:ON is supplied with a 2M charger.
Fully drained to 80% charges in 4 hours.
Full drained to 100% charges in 7.5 hours.
You can also upgrade to a faster 4M charger to half the total charge time.
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Your E-Bike will arrive with a very small amount of charge. It's important you fully charge the battery before use.
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It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes, how much you are climbing, etc.
In our own testing, we’ve found the maximum possible range for our SHIMANO STEPS E8000-equipped bikes to be 100 kilometers in “Eco” mode.
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A replacement Shimano Steps BT-E 8010 can be bought from https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
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