Pay in monthly instalments for any Canyon bike! The complete guide

This article explains:

- How to buy and pay monthly using Klarna
- All the additional information you need about Klarna
- Troubleshooting FAQs if you’re having issues

What is pay monthly with Klarna?

Pay monthly with Klarna is a payment method we offer on canyon.com. It lets you buy any Canyon bike right now and pay for your purchase in monthly instalments over 6-36 months. These are the key advantages for you:

- 0% interest on payments up to 6 months!
- 9.9% interest on 12-36 month terms.
- You can pay the whole order amount at any time.
- Maximum purchase: 10.000 GBP.
- You can choose at any time to start paying the minimum monthly payment instead with interest.
- Available to people aged 18 or over.

How do I pay monthly with Klarna?

Simply:
1. Add the bike you want to your cart.
2. Choose the ‘Klarna: pay monthly’ option at checkout.
3. Enter your details on the Klarna website.
4. Klarna will perform a real-time credit check. Only takes a few seconds.
5. The first payment will be charged when your bike is shipped.
6. The remaining payments will be taken monthly. No passwords to remember – invoices will be emailed to you every month with full information on how to pay.

Klarna: additional information

What kind of bikes can I buy via Klarna?

You order and can pay monthly for all kinds of bike: mountain bikes, road bikes, hybrid bikes, electric bikes – any bike on canyon.com!

What information do I need to provide?

To finance your bike through Klarna, you need to provide:

- mobile phone number
- email address
- name
- billing address
- date of birth

Providing the correct details is very important – otherwise you will not receive monthly statements, and therefore you’ll be liable for late payment fees.

How do I make a payment?

1. Log in at www.klarna.com
2. Open your Klarna Account overview page
3. Select ‘Make a payment’ and enter the amount you wish to pay towards your balance

Is my payment information safe?

Yes.
Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

What happens if I cancel or return my order?

As soon as we’ve accepted your cancellation/return, Klarna will make any necessary adjustments your balance and provide further help if needed. They’ll refund you within 5 days’ time of us processing your return.

I have asked for a refund. How will I be refunded?

If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna Customer Service.

Who are Klarna?

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna was founded in 2005. In 2014 they joined forces with SOFORT and formed Klarna Group and in 2017 acquired BillPay. Today, they have 2,000 employees in 14 markets serving 60 million consumers and 100,000 merchants.

Having problems? Troubleshooting FAQ

Klarna rejected my application. How can I increase my chances of being accepted?
Klarna offer their services based on a number of factors such as the order value, previous order history and item availability. You can improve your chances by ensuring you provide your full name and accurate address details when asked.

I have been asked to go to Klarna's site. Is this correct?

Yes. To pay with Klarna, you have to make an account at klarna.com.
Log in to the customer portal at klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.
The first time you use this payment method you will be asked in to apply for a Klarna account. If you’re approved Klarna will create an account for you and your order will be placed. After that, you never have to sign up again.

I haven't received an email with my statement

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

I have cancelled my order. How long will it take until I receive my refund?

As soon as Canyon has registered your cancellation or your return, the refund will be processed within 5 business days.

I've received my monthly statement and a payment is due, but I've not yet received my goods

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact Canyon and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

I still have questions regarding payment

Visit Klarna’s Customer Service for a full list of FAQs, live chat and telephone options.