Need help with your bike?
We've got model specifc guides and videos on our self-help pages.
Looking for spare parts?
Look no further! Find your bike's serial number and see all compatible spare parts and upgrades.
More ways to pay
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How to locate your bike’s serial number
This should be on a sticker attached to your bike’s frame.
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Non-motorised bikes
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Turn your bike over.
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Locate the QR code sticker next to the bottom bracket.
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The bike's full serial number is next to the QR code.
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E-bikes with integrated batteries
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Turn your bike over.
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Locate the QR code sticker on the down tube next to the motor.
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The bike's full serial number is next to the QR code.
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E-bikes with non-integrated batteries
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Remove the battery from frame.
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Locate the QR code sticker inside the battery case.
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The bike's full serial number is next to the QR code.
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You can also find your serial number on your invoice.
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