FAQ & Support Articles

All Canyon bikes are completely assembled, adjusted and test ridden by expert mechanics. To ship, we remove certain components such as the wheels, seatpost, pedals, and handlebar, attaching them securely to your bike’s frame. Once delivered, assembling your bike is a quick and simple process using the tools and instructions we provide. For step-by-step assistance, watch our unpacking and assembly videos: Assembling your Mountain Bike and Assembling your Road Bike

E-bikes are delivered with the battery charged to 30%.

Do you have questions about the new Aeroad, how to set it up or what kind of modifications are possible? All service information about the new Aeroad can be found here.

The 4iiii powermeters Podiiiium, Precision and Precision Pro usually have a distance of 80mm from the centre of the pod to the BB-axis. This distance would lead to bottlenecks and possible consequential damage or malfunctions on most Canyon road bikes. To prevent this, we have developed a custom version: The 4iiii Precision Custom Powermeter, which is already installed on corresponding bikes during production. For our Canyon bikes we need a distance of 120mm instead of 80mm to avoid narrow spots.

The retrofitting of standard 4iiii powermeters is usually not approved by us. In individual cases it may be that the standard version fits, but in principle this is not the case, so we offer a separate solution.

There is a two-year manufacturer warranty on all suspensions, with the exception of wearing parts such as seals and lubricant. For more information, see the Warranty & Guarantee page.

In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.

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In this article you can find out which Canyon bikes are equipped with which kind of bottom bracket. Click on "View more" to read the whole article.

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This article explains how to change shift cables on mountain bikes when shifting inside and outside. Click on "View more" to read the whole article.

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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.

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In this article, you'll learn how to keep your mountain bike well maintained and ready to ride. We'll explain how to adjust the headset, adjust the gears and lubricate the chain. Click on "View more" to read the whole article.

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Here you will find an overview of all recalls and safety instructions.

In this article you will learn how to install and remove the rear wheel on a Shimano Shadow Plus or SRAM Type 2. Click on "View more" to read the whole article.

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In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.

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This article describes what you need to keep in mind when you transport your Canyon bike by car. Click on "View more" to read the whole article.

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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.

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There are several ways to find the right derailleur hanger for your bike. You can either log in to your MyAccount (if you have already registered separately) and look in your Bike Garage. There you will be shown the right derailleur hanger for your bike. Alternatively, you can also use our derailleur hanger finder. Enter either the serial number of your bike or the part number of your derailleur hanger under the other tab if you still have your old derailleur hanger at hand. This will show you the right derailleur hanger and you can order it directly.

Organic brake pads are so called because they consist mainly of various hydrocarbon compounds, products of organic chemistry. The matrix of synthetic resins holds the entire lining together in one piece. The fibres in the matrix give the brake pad mechanical strength. Various fillers (including metals) are used to determine useful properties such as the coefficient of friction. Up to 25 different organic materials can be used in a single brake pad.

Sintered brake pads are named after their manufacturing process. Sintering is a process in which different materials (usually metal or ceramic), in powder form, are brought together under high pressure and high temperature - the result is a metal-like material. Sintered pads are generally harder and more wear resistant than organic pads. However, sintered pads are more susceptible to squealing, put strain on the caliper due to increased heat conduction (therefore not recommended for any brake) and are more expensive to produce than organic coatings.

Incidentally, to function optimally, the discs must be matched to the type of pad. Generally, discs with a few small holes on the braking surface are suitable for the softer, organic pads, while discs with large holes on the braking surface are better suited to the hard sintered pads (see also: ceramic pads). Some brakes even work with both surface types. It can be easy to see which type of pad you have in front of you : most of the backing plates have one or more holes. If the material of the coating pad fills the hole, it is most likely an organic coating, if the hole is empty, it is a sintered pad which is glued on.

This is the BOM overview page for model year 2009-2024. Click on "View more" to read the whole article.

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When you send your bike to Canyon for servicing, our expert mechanics will get your bike back in top condition as quickly as possible. For more details on the services available, see the Inspection & Repairs page. In principle, you can get your bike checked by other professional bike mechanics. However, you should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.

We offer service and repairs for Canyon e-bikes in Germany, Austria, Italy, France, UK, Ireland, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Finland, Norway, Poland, Czech Republic, Slovakia, Spain, and Portugal. We can only offer this service in these countries. If you have imported your e-bike into another country, we are not able to send spare parts or collect your bike due to shipping regulations out of our control. You can get information on our e-bike wearing parts service at the E-Bike Replacement Parts Service page.

You can find detailed information on our services and pricing on the Inspection & Repairs page.

[tech.articles.mounting.pannier.racks.summary] Click on "View more" to read the whole article.

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In this article you will learn what to do when your disc brakes make noise. We'll also explain how to ride in your new disc brakes. Click on "View more" to read the whole article.

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This article describes various causes of cracking and creaking noises on the bike, and gives you tips on how to fix them quickly. Click on "View more" to read the whole article.

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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.

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This article explains what chainsuck is, how it can happen, and how you can avoid it. Click on "View more" to read the whole article.

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In this article you will find out the seat post diamaters of different Canyon models depending on the year of construction. Click on "View more" to read the whole article.

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In this article you will learn the differences between different brake fluids, and how to use them correctly. Click on "View more" to read the whole article.

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In this article you will learn about the special considerations to take into account when using rim brakes on carbon rims. Click on "View more" to read the whole article.

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Our bikes and e-bikes go through many test processes from the idea to development and production and are developed and built exactly for their intended use. If you want to convert your Canyon non-E-Bike to an E-Bike, or if you want to make basic modifications to your Canyon E-Bike, you will have to do so at your own risk. We cannot provide valid test results or empirical values for potential conversions and advise against conversions not directly specified by Canyon. Frame, fork and all other components are designed for a certain power and weight range. Therefore, unplanned modifications can lead to problems or defects.