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About Canyon + -
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Showroom
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About Canyon
-
All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
-
-
About Canyon + -
-
All
-
News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
-
Showroom
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It is a contribution for the purchase of bicycles and e-bikes. The "mobility voucher" can cover up to 60% of the expenses of the purchase, and up to 500 euros.
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Adults 18 and over living in cities with more than 50,000 inhabitants.
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The voucher is retroactive and can be applied for purchases made from May 4, 2020. This incentive will remain in effect until December 31, 2020.
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You can buy a standard bike or an electric bike. All our bikes can be purchased with the voucher, you can choose between city bikes, e-bikes, road bikes and MTBs.
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To obtain the contribution, just keep the invoice and, as soon as it is online, access via SPID (Public Digital Identity System) credentials on the portal which will be activated by Ministry of the Environment.
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Yes! Just keep the invoice that you will receive together with the bike and follow the procedures indicated on the institutional channels to receive the refund.
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For the latest updates on the bike bonus, see the official website of the Ministry of the Environment. We will share new updates on the bonus as soon as it is published on the institutional channels.
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We only sell direct from our online shop at canyon.com and at the Canyon Showroom in Koblenz, Germany. Our direct-sales model lets us get the best bikes to you at the best prices. For further information, refer to the question in this FAQ titled ‘How does Canyon’s direct-sales model benefit me?’ as well as the Reasons to choose Canyon page.
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Canyon Bicycles does not currently offer an industry-discount program.
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You can find information about prices, taxes, duties, and shipping costs for your country on our Shipping information page.
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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
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In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.
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We are pleased that you would like to test our bikes in our bike fleet. You can find all bikes currently available for test rides in our showroom in Koblenz here.
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To have your bike inspected by our service workshop, please arrange a workshop appointment with us in advance. You can do this easily via our contact form. There you can enter your bike and the type of service you require - so that we can allocate and answer your request in the best possible way and define an appointment with you. You can access the contact form here.
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You can come by our showroom in Koblenz at any time during our opening hours and without registration. Occasionally there may be waiting times, but registration is not necessary.
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During your visit to the showroom in Koblenz, you can park either directly in front of the Canyon Home or in the neighbouring Contel multi-level car park. You can park in the multi-level car park free of charge for three hours if you have your ticket stamped at the showroom entrance. The parking is free of charge in Canyon Home.
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