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Our pricing has changed

We’ve updated our pricing to include all duties and customs fees. Now the price you see is the price you’ll pay, with no additional payments required on delivery.

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Canyon Bicycles
Japan Service Centre
〒601-8212
Kuzekamikuze 500-104, Minami, Kyoto

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Do you have questions about the warranty or the Canyon guarantee?

The differences as well as important hints and information can be found here.

- When you send your bike to Canyon for servicing, our expert mechanics will get your bike back in top condition as quickly as possible. For more details on the services available, see the Inspection & Repairs page. In principle, you can get your bike checked by other professional bike mechanics. However, you should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.
- Canyon’s guarantee is only valid for Canyon’s frames and forks. If you have a guarantee claim for a component from another manufacturer, contact the manufacturer directly. In the case of a guarantee claim, we charge costs for shipping and for the labour. You don’t have to pay for the replaced frame or fork. You can also make use of our other services when you send your bike back – we’ll send a separate invoice for these costs.

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Message To process your request, we require the following images:
- left side of bike, including wheels
- right side of bike, including wheels
- all damaged parts

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