We’ve updated our pricing to include all duties and customs fees. Now the price you see is the price you’ll pay, with no additional payments required on delivery.
How to locate your bike’s serial number
This should be on a sticker attached to your bike’s frame.
Non-motorised bikes
Turn your bike over.
Locate the QR code sticker next to the bottom bracket.
The bike's full serial number is next to the QR code.
E-bikes with integrated batteries
Turn your bike over.
Locate the QR code sticker on the down tube next to the motor.
The bike's full serial number is next to the QR code.
E-bikes with non-integrated batteries
Remove the battery from frame.
Locate the QR code sticker inside the battery case.
The bike's full serial number is next to the QR code.
You can also find your serial number on your invoice.
Our customer support experts are waiting to answer your questions.
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