Canyon Support centre Events, experiences and locations

The Canyon Guarantee

At Canyon, every day, we set ourselves a challenge – to make the best bikes in the world. This is how we do it, to give you the best possible riding experience.

Design and engineered in Germany

We’re obsessive when it comes to making the best bikes. That’s why we do all our design and engineering at our HQ in Koblenz, Germany.

The results speak for themselves – with Canyon bikes delivering multiple Grand Tour victories, many World Championship wins, and countless test victories in the international press.
Direct-sales: the lowest price for you

We only sell direct to you.

No dealers, no middlemen.

As direct-sales pioneers in the bike industry, we’ve done this since day 1.

The result? The best bike at the best price. For you.
Get the right size. Guaranteed

Not sure about your size? Well we are, thanks to our Perfect Positioning System (PPS) .

Since we started developing bikes, we’ve collected bike fit data from thousands of riders. PPS analyses your numbers against this data to find your size.

This isn’t guesswork. This is science.

And if the bike feels wrong? We’ll take it back within 30 days.
6-year guarantee: built to last

We put our new developments through a set of stringent testing processes here at our Germany HQ.

They far exceed international testing standards.

Furthermore, we scan our carbon parts with our in-house CT scanner. This industry-first approach lets us have complete trust in our carbon suppliers.

And with a 6-year guarantee you can trust us, too.
Direct support. In your language

Whatever your question, our Help Centre has information on:
Can’t find the information you need? No worries, our international team of support agents has the answer, in your language. On phone, email, or via chat .

Because the best Canyon bike experts work right here – at Canyon.
Risk-free shipping

Your bike should be pristine when it reaches you. That’s why we deliver it using the Bike Guard.

We designed the box ourselves to keep your bike completely safe during shipping.

And it’s proven itself time and time again. We use it ourselves every day: delivering bikes to the biggest bike events around the world.