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Order & Payment + -
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All
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Availability
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Taxes, Customs & Exports
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Shipping & Pickup + -
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All
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All
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Canyon’s guarantee is only valid for Canyon’s frames and forks. If you have a guarantee claim for a component from another manufacturer, contact the manufacturer directly. In the case of a guarantee claim, we charge costs for shipping and for the labour. You don’t have to pay for the replaced frame or fork. You can also make use of our other services when you send your bike back – we’ll send a separate invoice for these costs.
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When making a warranty claim you don’t have to pay any costs – neither for shipping, nor labour, nor parts.
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You can find detailed information on the range of services covered by the Canyon warranty and guarantee on the Warranty & Guarantee page.
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There is a two-year manufacturer warranty on all suspensions, with the exception of wearing parts such as seals and lubricant. For more information, see the Warranty & Guarantee page.
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When you send your bike to Canyon for servicing, our expert mechanics will get your bike back in top condition as quickly as possible. For more details on the services available, see the Inspection & Repairs page. In principle, you can get your bike checked by other professional bike mechanics. However, you should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.
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We offer service and repairs for Canyon e-bikes in Germany, Austria, Italy, France, UK, Ireland, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Finland, Norway, Poland, Czech Republic, Slovakia, Spain, and Portugal. We can only offer this service in these countries. If you have imported your e-bike into another country, we are not able to send spare parts or collect your bike due to shipping regulations out of our control. You can get information on our e-bike wearing parts service at the E-Bike Replacement Parts Service page.
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You can find detailed information on our services and pricing on the Inspection & Repairs page.
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In this case, the bike or components are usually subject to import charges such as customs duties and import sales tax. If you send the bike within the warranty period, we pay all applicable taxes and import charges. Outside the warranty period, we will charge you for the costs incurred.
If you are returning goods from a non-EU country to a Canyon Service Centre within the EU, it is possible to get duty-free clearance under the following conditions only:
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The original export of the goods took place within the last three years.
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You can provide evidence for the original export (proof of export, or an export receipt or invoice with customs stamp).
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The goods are returned from the original country of delivery.
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The registration of an e-bike return is particularly important, since the shipment must always be registered as a dangerous good. We instruct our service partner DHL Freight for you, so that your e-bike is picked up directly at your home and arrives safely at our premises.
How does returning e-bikes and batteries work?
In both cases, the return shipment is made via DHL Freight. Once you have registered your return, a DHL Freight representative will contact you by phone or email to arrange a date for collection. Please note that an exact time cannot be arranged. Usually, the pickup can be limited to the morning or afternoon.What do I have to send back?
Please return all products specified for return. If you have only specified the battery, please return only the battery properly. If you have specified the entire e-bike, please return the entire e-bike with all components. Please make sure that you include the key to the e-bike battery with the return.Do I have to pack my e-bike specially?
E-bikes with batteries are a class 9 hazardous material, so you need special packaging. Of course, you can return the e-bike in the original shipping carton, as this complies with the regulations. Please make sure that the battery is installed in the e-bike for shipping.Do I have to specially pack the e-bike battery?
The installed e-bike battery is a class 9 hazardous material, so you need special packaging. You can request this separate e-bike battery box from us. Alternatively, you can return the battery installed in your e-bike in the E-Bike Guard. This not only means less effort for you when packing, but also easier handling when returning the battery. In this case, the battery box is not needed. Should you decide to return the battery in the packaging, we will send you the appropriate packaging together with a new ADR cover letter in advance, which you must attach to the outside of the packaging. This is not necessary if the battery is returned installed on your e-bike.
Please let us know if your E-Bike Guard or battery box is damaged or no longer present. We will gladly send you a replacement.Can I return a defective e-bike battery?
Please note that severely damaged e-bike batteries cannot be returned under any circumstances.How do I notice that my e-bike battery is defective?
There are several ways that you can identify a damaged battery, for example:
– Damaged or significantly deformed housing
– Contact points on metal parts of the battery
– Parts of the plastic housing are melted
– Heating of the battery when switched off
– Battery leakage
– Batteries identified as defective by the battery management system (BMS)How can I dispose of my e-bike battery?
Please dispose of the battery properly if any of the above points apply. As proof we would like to ask you to take a photo of the battery with the serial number. This is located on the underside of the battery. You can usually return your defective battery to local recycling centers. Contact your local battery disposal facilities for further information. Often local hardware stores and e-bike dealers also offer the possibility to accept the batteries and dispose of them properly. Of course, if you’re in Germany, you can also hand in a defective battery personally at our service workshop in Koblenz.
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In this article you can find out which Canyon bikes are equipped with which kind of bottom bracket. Click on "View more" to read the whole article.
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This article explains how to change shift cables on mountain bikes when shifting inside and outside. Click on "View more" to read the whole article.
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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.
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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
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In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.
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In this article, you'll learn how to keep your mountain bike well maintained and ready to ride. We'll explain how to adjust the headset, adjust the gears and lubricate the chain. Click on "View more" to read the whole article.
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In this article you will learn how to install and remove the rear wheel on a Shimano Shadow Plus or SRAM Type 2. Click on "View more" to read the whole article.
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In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.
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This article describes what you need to keep in mind when you transport your Canyon bike by car. Click on "View more" to read the whole article.
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There are several ways to find the right derailleur hanger for your bike. You can either log in to your MyAccount (if you have already registered separately) and look in your Bike Garage. There you will be shown the right derailleur hanger for your bike. Alternatively, you can also use our derailleur hanger finder. Enter either the serial number of your bike or the part number of your derailleur hanger under the other tab if you still have your old derailleur hanger at hand. This will show you the right derailleur hanger and you can order it directly.
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