Speedmax CF Repair

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Order a repair kit

We’ll send the repair kit after we have received your request and based on availability. The first batch of repair kits will be available in mid December.

We need you to give us:

some details of your bike
your contact information and shipping address
your payment details so we can cover the cost of the repair

For the inspection and repair we will reimburse you 100 EUR (or the equivalent in your local currency). Please note the refund will take about 4 weeks.

Your bike

Help us identify your bike

The easiest way to identify your bike is with your serial number.
You can find this on the frame or in your Bike Garage in your Canyon Account.

Serial number For example: R02077H32G0625

Is this your bike?

This is not my bike!

We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

Email us

Use our contact form to explain your issue.

Get started

Your contact information

Make sure the information you provide is accurate and up to date to guarantee a quick response. Make sure to provide us with your customer number.

Your customer number and order number can be found by logging in to your account and also on the original invoice.

Your details

Are you the original owner?

Yes

Customer number (Optional)

Order number (Optional)

Salutation

First name

Last name

Phone

I hereby represent and warrant that I am the current owner of the bike and that I will have the repair caried out professionally with the material and financial resources provided by Canyon.

Shipping address

The repair kit will be shipped to this address.

Shipping address

Address

Postal code

City

Location

Your bank details

The section(s) below must be completed using Latin alphabet A-Z

Account Holder Name

IBAN

Bank Account Number

Bank Key (Bank Code, Swift or Sort Code)

Bank Country

Please note, that our system determines your BIC automatically after entering your IBAN information.

I don't use the IBAN format for my bank account information (Optional)

For the inspection and repair we will reimburse you 100 EUR (or the equivalent in your local currency). Please note the refund will take about 4 weeks.

Check the information you’ve provided is correct

If you make any changes, we’ll store all the information in the other steps.

Your data will be shared with Canyon. It will exclusively be used for the intended purpose and then deleted in accordance with the statutory provisions. Edit

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Order a repair kit

Help us identify your bike

Is this your bike?

Email us

Your contact information

Shipping address

Your bank details

Check the information you’ve provided is correct