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Buying Advice + -
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Bikes & More
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Bike models + -
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All
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Road
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MTB
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WMN
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Order & Payment + -
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All
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Payment Methods
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Availability
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Taxes, Customs & Exports
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-
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Shipping & Pickup + -
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All
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Technical issues + -
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All
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No. We designed the Spectral:ON’s kinematics with the spring curve of an air shock in mind. Moreover, coil shocks are not ideal in designs that use clevis-mount shock extensions and rockers. The forces transferred (in such a design) to the smaller-diameter damper shafts used in coil shocks is quite high and can lead to shock failures. Air-sprung shocks are better suited to this design because they utilize larger-diameter damper shafts that better withstand those forces and thereby increase shock life.
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We fine-tuned the suspension kinematics (including a new rocker design) to give you more useable travel and greater tuning options.
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A SHIMANO STEPS E8000 is expected to last 1000 charging cycles. However, how you ride and store your E-Bike will impact the battery lifespan.
You might need a new battery if you find your battery no longer reaches it's usual capacity after charging.
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The Neuron:ON is supplied with a 2M charger.
Fully drained to 80% charges in 4 hours.
Full drained to 100% charges in 7.5 hours.
You can also upgrade to a faster 4M charger to half the total charge time.
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Your E-Bike will arrive with a very small amount of charge. It's important you fully charge the battery before use.
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It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes, how much you are climbing, etc.
In our own testing, we’ve found the maximum possible range for our SHIMANO STEPS E8000-equipped bikes to be 100 kilometers in “Eco” mode.
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A replacement Shimano Steps BT-E 8010 can be bought from https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
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A replacement Shimano Steps BT-E 8035 can be bought from
https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
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A packed E-Bike and the protective bikeguard box measures 159,5 x 39,5 x 88,5 cm.
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In theory yes but we advise against it because doing so will invalidate your warranty with Canyon.
Depending on which country you live in, you might also be breaking the law.
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Only 17 kg: this is a super-light e-city bike.
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Yes, in addition to the Precede:ON CF, the Commuter:ON, the FUTURE MOBILITY CONCEPT will also be exhibited in the Canyon Showroom in Koblenz from 01.09.2020.
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At Canyon, we firmly believe that the future of our cities lies with new, clean forms of mobility: and we’re committed to contributing to their development. Currently, we are re-orienting ourselves in the area of City & Trekking bikes, and we will focus strongly on urban mobility in a broader sense in the future. In the coming years we will launch more urban bicycle solutions, but the implementation of other concepts like this will also be intensified. The concept gives us a vision that we want to work towards – quickly.
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You can easily change the handlebars, saddle and grips opf your E-Bike yourself.
It's currently not possible for you to configure your E-Bike before you purchase it.
You can find a complete selection of saddles, stems and pedals in our gear section.
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Please fill out our contact form to arrange the return and replacement of your battery.
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We offer service and repairs for Canyon e-bikes in Germany, Austria, Italy, France, UK, Ireland, Belgium, Luxembourg, Netherlands, Denmark, Sweden, Finland, Norway, Poland, Czech Republic, Slovakia, Spain, and Portugal. We can only offer this service in these countries. If you have imported your e-bike into another country, we are not able to send spare parts or collect your bike due to shipping regulations out of our control. You can get information on our e-bike wearing parts service at the E-Bike Replacement Parts Service page.
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You can find all software updates, and error message explanations here: https://www.shimano-steps.com/e-bikes/europe/en/service#faq.
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An e-trekking bike is an ideal commuter. The battery ensures you arrive at work fresh while you do your part to reduce traffic congestion.
The Roadlite:ON is a great city commuter with agile handling and a lightweight frame.
The Pathlite:ON, with racks, lights and Croozer trailer connection is perfect for longer commutes, or as a car replacement.
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E-trekking bikes are versatile, robust bikes designed to ride on tarmac, gravel paths and light forest trails.
The battery and motor makes e-trekking an accessible way for everybody to enjoy cycling.
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The Pathlite:ON and Grand Canyon:ON are equipped with 100mm of front travel.
Both bikes can handle gravel paths, fire roads and small roots and rocks.
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Neuron:ON models come equipped with either FOX DPS or RockShox Deluxe Select shocks, but they can also be equipped with in-line, air-sprung shocks that have the correct eye-to-eye length and shock stroke.
Proper eye-to-eye length is 190 mm on X-Small and Small frames and 210 mm on Medium, Large, and X-Large frames.
Correct shock stroke is 47.5 mm on X-Small and Small frames, and 50 mm on Medium, Large, and X-Large frames.
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Tire width is 2.6 inches (front and rear) on all Neuron:ON models.
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Speed, terrain and weight (rider + bike + luggage) all effect the total distance you can cover.
Generally speaking, you can expect a range of up to 100 km with a single battery, and 200 km on a dual battery bike.
See the Bosch Range Calculator for more information.
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Yes.
The Pathlite:ON is approved for Croozer trailers. Here you can find the necessary axle.
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Around 22/23 kg. Thanks to the extra power of the Bosch motor, the bike is still lightning-fast up climbs.
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Due to the higher weight of the frame and the force applied by the engine, some parts are subject to wear and may have to be replaced a little earlier than a traditional bike. We recommend you service your E-Bike every 6 months.
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DHL Freight ship all of our E-Bikes. This is because our E-Bikes are heavier and larger than a traditional bike.
An E-Bike is classified as Class 9 dangerous goods because of the battery.
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The registration of an e-bike return is particularly important, since the shipment must always be registered as a dangerous good. We instruct our service partner DHL Freight for you, so that your e-bike is picked up directly at your home and arrives safely at our premises.
How does returning e-bikes and batteries work?
In both cases, the return shipment is made via DHL Freight. Once you have registered your return, a DHL Freight representative will contact you by phone or email to arrange a date for collection. Please note that an exact time cannot be arranged. Usually, the pickup can be limited to the morning or afternoon.What do I have to send back?
Please return all products specified for return. If you have only specified the battery, please return only the battery properly. If you have specified the entire e-bike, please return the entire e-bike with all components. Please make sure that you include the key to the e-bike battery with the return.Do I have to pack my e-bike specially?
E-bikes with batteries are a class 9 hazardous material, so you need special packaging. Of course, you can return the e-bike in the original shipping carton, as this complies with the regulations. Please make sure that the battery is installed in the e-bike for shipping.Do I have to specially pack the e-bike battery?
The installed e-bike battery is a class 9 hazardous material, so you need special packaging. You can request this separate e-bike battery box from us. Alternatively, you can return the battery installed in your e-bike in the E-Bike Guard. This not only means less effort for you when packing, but also easier handling when returning the battery. In this case, the battery box is not needed. Should you decide to return the battery in the packaging, we will send you the appropriate packaging together with a new ADR cover letter in advance, which you must attach to the outside of the packaging. This is not necessary if the battery is returned installed on your e-bike.
Please let us know if your E-Bike Guard or battery box is damaged or no longer present. We will gladly send you a replacement.Can I return a defective e-bike battery?
Please note that severely damaged e-bike batteries cannot be returned under any circumstances.How do I notice that my e-bike battery is defective?
There are several ways that you can identify a damaged battery, for example:
– Damaged or significantly deformed housing
– Contact points on metal parts of the battery
– Parts of the plastic housing are melted
– Heating of the battery when switched off
– Battery leakage
– Batteries identified as defective by the battery management system (BMS)How can I dispose of my e-bike battery?
Please dispose of the battery properly if any of the above points apply. As proof we would like to ask you to take a photo of the battery with the serial number. This is located on the underside of the battery. You can usually return your defective battery to local recycling centers. Contact your local battery disposal facilities for further information. Often local hardware stores and e-bike dealers also offer the possibility to accept the batteries and dispose of them properly. Of course, if you’re in Germany, you can also hand in a defective battery personally at our service workshop in Koblenz.
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We ship E-Bikes to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom. Please note that we only offer E-Bike servicing to people living in these countries. If you import your bike into another country (e.g. when moving house), we cannot send replacement E-Bike parts to you or collect your E-Bike for servicing.
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We recommend a tow ball mounted bike carrier. However, it's best to check your vehicle manufacturer for guidance about the maximum possible load.
It's important to remember:
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The bike must not exceed the car's width by more than 20cm on either side.
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The bike rack must have visible, functioning rear and brake lights.
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A registration plate must also be clearly visible.
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