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Canyon Factory Service Eindhoven
Get your bike serviced by the best in the business at Canyon Factory Service Eindhoven
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Order & Payment + -
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All
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All
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All
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No. We designed the Spectral:ON’s kinematics with the spring curve of an air shock in mind. Moreover, coil shocks are not ideal in designs that use clevis-mount shock extensions and rockers. The forces transferred (in such a design) to the smaller-diameter damper shafts used in coil shocks is quite high and can lead to shock failures. Air-sprung shocks are better suited to this design because they utilize larger-diameter damper shafts that better withstand those forces and thereby increase shock life.
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We fine-tuned the suspension kinematics (including a new rocker design) to give you more useable travel and greater tuning options.
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Once you have selected a specific model on our website, you will find the different frame sizes with the expected delivery date under the model name and colour selection. Bikes available ‘From stock’ can be shipped within a few working days. If the bike you were looking for is sold out, please get in touch with our service centre and one of our experts will be happy to help you find the right alternative. Contact Us
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A SHIMANO STEPS E8000 is expected to last 1000 charging cycles. However, how you ride and store your E-Bike will impact the battery lifespan.
You might need a new battery if you find your battery no longer reaches it's usual capacity after charging.
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The Neuron:ON is supplied with a 2M charger.
Fully drained to 80% charges in 4 hours.
Full drained to 100% charges in 7.5 hours.
You can also upgrade to a faster 4M charger to half the total charge time.
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Your E-Bike will arrive with a very small amount of charge. It's important you fully charge the battery before use.
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It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes, how much you are climbing, etc.
In our own testing, we’ve found the maximum possible range for our SHIMANO STEPS E8000-equipped bikes to be 100 kilometers in “Eco” mode.
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A replacement Shimano Steps BT-E 8010 can be bought from https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
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A replacement Shimano Steps BT-E 8035 can be bought from
https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
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A packed E-Bike and the protective bikeguard box measures 159,5 x 39,5 x 88,5 cm.
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In theory yes but we advise against it because doing so will invalidate your warranty with Canyon.
Depending on which country you live in, you might also be breaking the law.
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Only 17 kg: this is a super-light e-city bike.
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All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. A quick tip: on bikes with traditional handlebars with non-integrated stems, you can order a stem with a different length when you buy your bike. To change your bike’s fit, just swap out the stem during assembly.
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You can easily change the handlebars, saddle and grips opf your E-Bike yourself.
It's currently not possible for you to configure your E-Bike before you purchase it.
You can find a complete selection of saddles, stems and pedals in our gear section.
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Please fill out our contact form to arrange the return and replacement of your battery.
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You can find all software updates, and error message explanations here: https://www.shimano-steps.com/e-bikes/europe/en/service#faq.
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An e-trekking bike is an ideal commuter. The battery ensures you arrive at work fresh while you do your part to reduce traffic congestion.
The Roadlite:ON is a great city commuter with agile handling and a lightweight frame.
The Pathlite:ON, with racks, lights and Croozer trailer connection is perfect for longer commutes, or as a car replacement.
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E-trekking bikes are versatile, robust bikes designed to ride on tarmac, gravel paths and light forest trails.
The battery and motor makes e-trekking an accessible way for everybody to enjoy cycling.
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The Pathlite:ON and Grand Canyon:ON are equipped with 100mm of front travel.
Both bikes can handle gravel paths, fire roads and small roots and rocks.
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All models use the same mold, which means that all Exceed models share the same core design features and frame shaping. The three different carbon frame platforms (CF, SLX, and CFR) differ, however, in material content and layup.
With the new CFR we went further than ever before on a mountain bike and achieved an incredibly low weight, making it our lightest hardtail frame to date and definitely one of the lightest frames on the market.
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The maximum tire size we’d recommend would be a 2.35/2.4 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.
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No.
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All models use the same mold, which means that all Exceed models share the same core design features and frame shaping. The three different carbon frame platforms (CF, SLX, and CFR) differ, however, in material content and layup. With the new CFR we went further than ever before on a mountain bike and achieved an incredibly low weight, making it our lightest hardtail frame to date and definitely one of the lightest frames on the market.
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Yes! The Grail’s all-terrain ability and speed make it a good choice for commuting, especially over longer distances or if you like to mix up the terrain on your commute to avoid busy roads.
Of course, if you have to leave your Grail locked outside when you’re in the office, we suggest getting a robust, sturdy lock for maximum security.
Shop bike locks
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It only takes 5 minutes using our Perfect Positioning System (PPS) tool.
Just enter your key measurements, and we’ll tell you your frame size. The system uses data we’ve collected over many years of online sizing to give you results you can trust.
For complete peace of mind – if you order your bike and it doesn’t feel right, you can return it fuss-free for any reason within 30 days of receipt.
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Bikes marked as 'Available from stock' on our website are usually in storage at Canyon.Factory, ready to be shipped within a few working days. Please be aware that these bikes are not kept in our showroom in Koblenz, so it’s not possible to buy them on-site.
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Neuron:ON models come equipped with either FOX DPS or RockShox Deluxe Select shocks, but they can also be equipped with in-line, air-sprung shocks that have the correct eye-to-eye length and shock stroke.
Proper eye-to-eye length is 190 mm on X-Small and Small frames and 210 mm on Medium, Large, and X-Large frames.
Correct shock stroke is 47.5 mm on X-Small and Small frames, and 50 mm on Medium, Large, and X-Large frames.
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Tire width is 2.6 inches (front and rear) on all Neuron:ON models.
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You can easily do this yourself right up until shortly before your order is shipped, there are two options:
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I have a MyAccount:
Log in to your MyAccount and click on 'Order history'. There you can change your order directly. -
I do not have a MyAccount:
Without a MyAccount, go to the Canyon order tracking page and enter your order number and email address. Your chosen order will then appear, and you can change it there.
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Speed, terrain and weight (rider + bike + luggage) all effect the total distance you can cover.
Generally speaking, you can expect a range of up to 100 km with a single battery, and 200 km on a dual battery bike.
See the Bosch Range Calculator for more information.
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