Canyon bike insurance

We cover your bike all year round for up to maximum 5 years.

An insurance policy intended for Canyon bikes only.

The insurance is intended for people aged 18 and over who are officially resident in Netherlands.

Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).

If your bike is stolen, we will reimburse you after deducting any excess and depreciation.

We will also reimburse you for damage if it is the result of an attempted theft.
No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.
We also insure the theft of the battery of the insured electric bike, if it is stolen separately (i.e. if the bike itself is not stolen) when the battery is firmly attached to the bike or when the theft of the battery occurs with aggression or violence on the insured. A depreciation of 1.5% per month up to a maximum of 75% of the purchase value is applied. We calculate the depreciation from the purchase date of the battery.

Your bike is covered against damage resulting from accidents, vandalism, flooding, fire and other external factors.
We will reimburse you for the cost of repairs after application of any excess and depreciation.
No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.

If your bike is immobilized on a roadway accessible to our breakdown and towing service, we organize:

• Roadside assistance and towing
• Return and guidance of the children
• Flat tire assistance
• Assistance in the event of loss of keys to the padlock or a locked padlock
• Assistance to the insured during a transfer

As soon as your bike is delivered your insurance will be activated. You will then receive a confirmation e-mail with your policy schedule, general conditions and the cancellation form.

In case of theft or total loss:

• Contact us here to report a claim.
• You will receive a compensation by bank transfer corresponding to the total insured value minus any excess or depreciation.

If your bike needs repair:

• Contact us here to report a claim.
• You will be compensated for the repairs. We will either send someone to carry out the repairs or you will have to go to a repair shop if the damage is too extensive.
• If it is not possible to repair your bike, you will receive a compensation by bank transfer corresponding to the total insured value minus any excess and depreciation.

In the event of theft and total loss:

• No excess is applied

In the event of repairable material damage:

• An excess of 35 € per claim will be applied

If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).

If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an application (if applicable).

If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).

The wheels, tyres, or battery if they are stolen separately from the bike.

If you cause damage to a third party while riding your bike, the insurance does not cover your liability.

Purely aesthetic damage (e.g. scratches or dents).

Damage resulting from a breach of trust or fraud.

Portable bike related accessories (e.g. bike computers and/or navigation equipment), which are easily removable without using screwdrivers or other regular tools, are excluded from coverage in case of theft.

You will not be covered if you make technical modifications to the bike.

Make sure your bike is properly insured in all circumstances. Also check whether your bike is not insured via, for example, home insurance. This usually has limitations that do not apply in our offer.

All fixed original accessories and additional accessories that have been specifically included within the insured limit are covered for the original purchase price (minus applicable excess and depreciation if applicable), for so far they are firmly installed on the bike.

Theft and material damage cover is valid in the countries of the European Union, Great Britain, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.

The assistance guarantee is valid in Netherlands and 20 km around the Netherlands borders.

In the event of theft, you must report it to the police or judicial authorities within 24 hours.

You must submit a copy of the police report to us at the time of the loss.

You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.

You must keep the original invoice of your bike and your battery.

You must lock your bike in two ways:

• With the frame lock and / or via the application on the bike (if applicable).
• You must attach your bike by the frame to a fixed point (e.g. bike rack, post) by using an agreed lock, that is either [AXA Hiplok, Kryptonite, Linka (with chain), Master Lock, texlock, Trelock] VdS approved lock of class A+ or B+ , ABUS (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold), or Onguard and SRA Locks.

You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.

You can cancel your insurance at each annual expiry date. To do so, you must inform Qover at least 2 months before the expiry date of your contract, by registered letter, by bailiff's writ or by handing in the cancellation letter against receipt.

You can cancel the insurance if we change the price or the general conditions.

You can terminate the insurance contract after it has been tacitly renewed on the main expiry date. The insurance contract will then end 1 month after the day of notification.

You pay the premium annually.

Your bike can be covered for a maximum of 5 consecutive years as from the first sale.

Your contract has a duration of one year and is tacitly renewed every year.

At the end of five years, we will terminate the contract. This way, you never pay too long and it suits your needs.

If you wish to report a claim, you can contact Qover via this online form.

You can reach Qover from Monday to Friday between 9 am and 5 pm on +31 20 206 19 25. Or by email at claims@qover.com

Information document on the insurance policy

General terms and conditions

Data privacy policy

Complaints

Conflicts of Interest