Safety notice - Speedmax CF with V21 Aerostem
On this page you’ll find information on the current safety notice for the Speedmax CF fitted with the V21 Aerostem. Follow all instructions outlined in this safety notice, including stopping use of your bike immediately.
We’ll continually update this page with the latest processes and information. We recommend adding this page to your bookmarks and checking it regularly.
This page was updated on: Wednesday 27th November 2024 and the repair process is now underway
Contents
Bikes affected
- Speedmax CF (R41 / R073) fitted with V21 Aerostem
Understanding the issue
We have discovered a safety issue in the fork steerer tube of the Canyon Speedmax CF fitted with the V21 Aerostem.
It is possible that after a severe impact or high load situation, like hitting a pothole at speed, the fork steerer tube could crack or break.
This could lead to the cockpit becoming detached and cause a loss of control and potential injury to the user.
Solution and repair details
The inspection and subsequent repair need to be carried out at a Canyon service location by a professional bike mechanic.
The first step is to have the steerer tube inspected. This requires disassembling and removing the stem.
If the steerer tube clamping area is not damaged, a reinforcement of the area will solve the issue and you can use your bike again. If damage is found on the fork steerer tube clamping area, the fork will need to be replaced. The new fork will also receive the reinforcement. Canyon will supply a replacement fork at no additional cost if it is required.
The reinforcement involves bonding an aluminium sleeve into the fork steerer tube and replacing the current expander. These works will not affect any function of the steering assembly or your riding experience
Booking a repair
To have your bike inspected and repaired, you will need to contact your nearest Canyon service location and book an appointment with them. Find your nearest location below.
We will begin sending the repair kits to our service locations in mid December. We expect our service locations to be fully supplied with the kit by the end of January.
The cost of the inspection and the repair at the service location will be covered by Canyon.
FAQ
We have notified the respective market surveillance authorities of this situation and intend to work with them to provide you with the highest level of service and safety.
