General Terms and Conditions

  1. General provisions
  1. General, resale, order quantity

These General Terms and Conditions of Business apply to the sale of products including vouchers to end customers who wish to have the products sent to the chosen delivery address. The General Terms and Conditions shall also apply if Canyon is to provide repair services in the country of the delivery address to an end buyer.
End customers are consumers, entrepreneurs, and legal entities who use the products and services themselves and do not resell them for business purposes.

  1. Our General Terms and Conditions of Business shall apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the customer shall not apply, even if we do not separately object to their validity in individual cases. This shall also apply if we, with knowledge of the customer's General Terms and Conditions of Business, carry out the delivery to the customer without reservation or perform the agreed repair.
  2. No resale: Canyon sells products directly to end customers or to leasing partners. We may unilaterally cancel any order that we believe was placed with the purpose of reselling the product or is otherwise contrary to good faith. A maximum of 10 bicycles may be purchased per year.
  1. Purchase of products including vouchers
  1. Conclusion of contract
  1. Unless otherwise stated in the customer's order, we are entitled to accept orders received via our online shop within 2 working days. If we receive the order by other means, we may accept it within five working days.
  2. The offer is accepted by us as soon as we declare acceptance to the customer within the acceptance period or hand over the goods to the customer.
  1. Ordering in the webshop
  1. If the customer is a consumer: The order is only possible for natural persons of full age and legal capacity. If the customer is a commercial end customer/entrepreneur: The order must be placed by the owner who is of legal age and capacity or by a person who is of legal age and capacity and authorised to represent the customer.
  2. Each customer may only register for a Canyon account once.
  3. The customer is obliged to truthfully provide the information required for the order and / or customer account creation.
  4. If the customer creates a customer account, the customer is obliged to keep the password secret, not to disclose it to third parties under any circumstances and to store it in such a way that third parties cannot access it. The customer account is personal, non-transferable and non-inheritable.
  5. Should the customer's details given in the order regarding his name, place of residence or place of delivery incl. contact details change before the contract has been fulfilled, these changes must be communicated to Canyon immediately or changed in the customer account.
  1. Prices and payment
  1. The stated purchase price per product does not include the shipping costs. If the product ordered by the customer is delivered abroad in accordance with the contract and if customs duties become due and/or customs clearance costs are incurred as a result, these shall be borne by the customer.
  2. Different payment methods are available to the customer for the payment of the products, depending on the total order amount and the desired product. The corresponding information is published in the webshop.
    1. Payment by credit card: The customer can select payment by credit card at the end of the online order process and also when purchasing on site in the Canyon Showroom. When ordering by telephone, the customer will receive a payment link from Canyon by e-mail. The credit card data is transmitted via an SSL-encrypted form. If products are purchased online by credit card, the amount is first reserved. Payment will be debited up to two-three business days prior to order dispatch.
    2. Payment by PayPal: The customer can select payment by PayPal at the end of the online ordering process. The customer will then be automatically redirected to the PayPal website for data entry. The transmission of the data is SSL-encrypted. Payment by PayPal is only offered for PayPal accounts with Euro currency and in the United Kingdom with British pounds. If products are purchased via PayPal, the amount is first reserved. The final debit will only take place after acceptance of the order and when the purchase price is due.
    3. Payment by advance bank transfer: The customer can select payment by advance bank transfer at the end of the online ordering process. For products available for immediate delivery or for delivery within 14 days, payment must be made by the customer within 5 working days of the conclusion of the contract. For products with a later delivery date, the customer will receive the advance payment invoice 14 days before the scheduled delivery date of the products. The payment on the part of the customer must be instructed at the latest 5 working days before the specified delivery date.
    4. Payment by invoice: Payment by invoice is possible by commercial end users / entrepreneurs in individual cases.
  3. If collection of the purchased goods from the Canyon Showroom has been agreed instead of dispatch or if the purchase is made in the Canyon Showroom, only cash payment and payment by EC card or credit card shall be available to the customer on site in the Showroom.
  4. The customer has no right of set-off unless his counterclaim is undisputed, recognised or legally established. The customer shall also be entitled to offset against our claims if the customer asserts notices of defects or counterclaims from the same contractual relationship.
  5. The customer may only exercise a right of retention if his counterclaim is based on the same contractual relationship.
  1. Delivery problems, withdrawal, default of the customer
  1. If delivery is impaired by force majeure, our delivery period shall be extended accordingly. Strike, lockout, lack of supply by subcontractors and suppliers, official interventions as well as all other obstructions, as far as we are not responsible for the obstruction, are equal to force majeure. In this exceptional case, we are entitled to withdraw from the concluded contract and will immediately refund any advance payments made by the customer.
  2. If a collection date has been agreed with the customer and the customer fails to meet the date, we shall be entitled to withdraw from the contract if we have set the customer a reasonable grace period of one (1) week for collection and this has expired without success. The same applies if the customer is in default of payment of the purchase price.
  1. Assembly on the part of the customer

Canyon bicycles are fully assembled and adjusted by qualified technicians at the factory. Certain components (wheels, seat posts, pedals, handlebars) are disassembled for transport. Consequently, the customer must assemble these on the bicycle after receipt of the bicycle with the aid of the information and tools supplied and the videos provided by us in part on our website or, if necessary, by telephone support from the Canyon Service Centre.

  1. Shipping, transfer of risk

If the customer is a consumer, the risk of accidental destruction, accidental damage or accidental loss of the delivered goods shall pass to the customer at the time the goods are handed over to the customer or at the time the customer is in default of acceptance. In all other cases, the risk shall pass to the customer upon delivery of the goods to the transport company. If we have performed repair and/or assembly work at the customer's location, however, the risk shall pass to the customer when the work is completed and the goods are handed over to the customer.

  1. Retention of title

We retain title to the goods delivered by us until full payment of the purchase price (including VAT and shipping costs) for the goods in question.

  1. Warranty and Crash Replacement

Canyon offers a Limited Warranty, a refund policy, and a Crash Replacement Program for Canyon bikes purchased directly from Canyon Bicycles USA by legitimate consumers who have purchased the bike in their own name and for their own use in compliance with our Terms and Conditions. For more information, please see our Limited Warranty. If you have a Canyon bicycle that was purchased in another country, please be patient as it may delay our processing of your warranty as we verify your details with Canyon in the country where you purchased the bike. Canyon does not offer or provide any warranty, return or refund benefits, crash replacement program or other forms of customer service for Canyon bikes purchased by or through re-sellers, buying services, marketplaces, middlemen, drop shippers, distributors, importers or exporters, professional shoppers, curators or similar types of individuals or organizations.

Products other than bicycles purchased from Canyon Bicycles USA, such as tools and accessories, are provided with a Limited Warranty that the product will be free of defects in materials and/or workmanship under normal and intended use for a period of two (2) years from the date of purchase by the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Canyon will either (1) repair the product at no charge, using new or refurbished replacement parts as Canyon deems appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Canyon and becomes the property of Canyon. This warranty does not cover paint damage, fading, changes in color, or wear and tear, nor does it cover damage caused by crashes, misuse or neglect.

The express limited warranties as stated in this document and in the Canyon Bicycles USA Limited Warranty and Crash Replacement Program, as limited by these Terms and Conditions, provide the sole and exclusive remedy in lieu of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Canyon be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Canyon. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

There is no warranty of any kind, either express or implied, on free goods or incentive awards.

Warranty & Crash Replacement

Canyon Bicycles USA Limited Warranty and Crash Replacement Program

Your Canyon bike was manufactured with care and delivered to you largely preassembled. You are responsible for the final assembly as provided in your purchase materials, and for regular care and maintenance.

To ensure a long service life and good durability of your bike, only use it for its intended purpose, see Intended Use warning on your bike, in your owner’s manual, and the explanation on our website. Also observe the permissible load specifications and the instructions on transporting baggage and children. The manufacturer’s assembly instructions (especially the torque settings for bolts) and the prescribed maintenance intervals must be strictly followed as well. Please observe the tests and routines listed in your owner’s manual and supplemental materials specific to your bicycle enclosed with this delivery (see chapter “Service and maintenance schedule”) as well as any instructions as to the replacement of safety-relevant components, such as handlebars, brakes etc.

Limited Warranty

Canyon offers the following limited warranty and crash replacement program, to the original consumer purchaser only, for all Canyon bikes purchased directly from Canyon Bicycles USA, Inc. by consumers who have purchased the bike in their own name and for their own use, directly from Canyon, in compliance with our Terms and Conditions. If you have a Canyon bicycle that was purchased in another country, check with Canyon in the country where you purchased the bike for warranty service under the terms of the warranty that came with your bicycle. The Canyon Limited Warranty, Crash Replacement Policy, Refund Policy and related benefits are not transferrable. If you have a bicycle purchased through a reseller, buying service, marketplace, middleman, drop shipper, distributor, importer or exporter, professional shopper, curator or similar type of individuals or organization, there is no warranty, crash replacement or refund available from Canyon, and your sole rights are against the person through whom you purchased your bicycle.

Subject to the limitations stated in this Limited Warranty document, Canyon Bicycles USA, Inc. (“Canyon”) warrants to the original purchaser from Canyon that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of six (6) years from the date of delivery to the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Canyon will either (1) repair the product at no charge, using new or refurbished replacement parts as Canyon deems appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Canyon and becomes the property of Canyon upon receipt at our fulfillment center.

The Warranty Period on Canyon frames is six (6) years from the date of delivery to the original purchaser. This includes all Canyon Engineered Parts (CEP); frames, outlet frames, rigid forks, cockpits, handlebars, stems and seatposts.

Canyon brand batteries as equipment on electric bicycles: Two-year guarantee from the date of purchase or up to 500 charge cycles, whichever comes first. The batteries are designed to retain up to 70% of their original performance during this period.

The warranty period for Canyon paint and anodization is two (2) years from date of delivery to the original purchaser, as long as the root cause is traced back to Canyon design and/or manufacturing.

Certain components may have limited warranties of their own that are offered by the component manufacturer, in which case we will refer you to the component manufacturer for service. Be sure to retain the component-specific materials that came with your new bike.

For warranty service or questions, please contact Canyon through our website at www.canyon.com/en-us/, by email at us@canyon.com, or call us toll-free at +1(833) CANYON 1 (226-9661). Do not return your bicycle to Canyon without first speaking with our warranty service staff and obtaining a return authorization. In order for your claims to be processed smoothly it is necessary that you present your receipt. Therefore, please keep your receipt and other purchase records in a safe place. After obtaining authorization, send the affected product, together with your name, address, contact information, and proof of purchase, to:

Canyon Bicycles USA
Warranty Returns
10621 6th Street
Rancho Cucamonga, CA 91730

Canyon reserves the right to repair frames or forks or to replace them with the relevant successor model. In the event it is necessary to change frame and/or fork we will replace them in the original color subject to availability. Should the original color no longer be available, it may be that there are deviations from the original color.

The Canyon limited warranty does not cover damage caused by crashes, misuse or neglect, including use in a usage category higher than the stated category for your bicycle, as indicated on the sticker on your bicycle frame and discussed on our website and in your owner’s manual. For example, Condition 1 road bikes are designed for riding on hard-surface roads where the wheels remain in permanent contact with the ground, and damage caused by using your Condition 1 road bike as a mountain bike will not be covered.

Other examples of non-covered events include but are not limited to the following:

  • neglect of product (lack of care and maintenance);
  • modifications to frame or fork (for example, engravings or lacquering);
  • mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
  • crashes;
  • excessive load;
  • jumps or other types of overstress; or
  • excessive loads of any other kind.

    • Note on wear

    Normal wear and tear is not covered by warranty. Some components of your bike are expected to wear and must be replaced regularly as a part of their normal function. The rate of wear depends on care and maintenance as well as on the way you use your bike (distance travelled, terrain types, rides in the rain, dirt, salt etc.). Bikes that are often left standing in the open may also be subject to increased wear through weathering.

    All bicycle components require regular care and maintenance, as described in your Canyon owner’s manual. Sooner or later all parts of your bicycle will reach the end of their service life, depending on conditions and intensity of use.

    Parts that have reached their limit of wear must be replaced, and certain parts are not covered by the limited warranty even if they wear out during the Warranty Period. This applies to the following parts:

  • chain,
  • cables,
  • grip coverings or bar tape,
  • chainrings,
  • sprockets,
  • pulleys,
  • gear cables,
  • tires,
  • saddle covering (leather), and
  • brake pads.

    • The brake pads of rim brakes are subject to wear due to their function. If you use your bike for competitive cycling or in hilly terrain, they may have to be replaced quite frequently. Regularly check the condition of the pads and have them replaced by a dealer.

    Braking causes wear not only to the brake pads but also to the rims. Therefore, check your rims regularly, e.g. when pumping up the tires. Rims with wear indicators have rings or a gap that come into view when the rim reaches its limit of wear. Take note of the specifications given on the rim. Ask an expert to examine the remaining thickness of the rims at the latest when you are through your second set of brake pads.

    Signs of deformation or fine cracks that appear in the indication that the rim has reached the end of its service life. In this case, the rim must be replaced.

    Crash Replacement

    In the event of an accident or severe crash, the high forces exerted on the frame and the fork can lead to structural failure during subsequent use. With our crash replacement program we offer the original consumer purchaser, who must have purchased the bike directly from Canyon in their own name and for their own use in compliance with our Terms and Conditions, the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three (3) years after the original date of delivery to the original purchaser. You’ll receive the same or a similar frame from our current product range (without add-on parts such as seat post, front derailleur or stem).

    The Canyon Crash Replacement service is limited to the original direct purchaser and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably.

    Canyon Bicycles USA will not incur shipping or labor costs associated with our Crash Replacement service. For the crash replacement of a non-Canyon part we will yield to the original manufacturer's crash replacement policies.

    In order to claim the crash replacement service, please contact our service hotline by phone or email.

    Additional Terms

    The Canyon Limited Warranty, Crash Replacement Policy and return policy as stated in this document provide the sole and exclusive remedy in lieu of all other of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Canyon be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Canyon. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

    1. Pre-order

    Pre-orders are only available to registered customers at Canyon.com. In the case of a pre-order, no further products can be added to the order. As soon as the complete pre-order has been sent and the pre-ordered product is available in production, the customer will be asked to pay for the product. A purchase contract for the pre-ordered product is only concluded upon full payment. Until the product has been paid for in full, the customer agrees not to be entitled to delivery of the product. The pre-order is subject to availability in production. The customer can cancel his pre-order at any time until full payment has been made (-> My Account -> Track Orders). After full payment, the customer has the right of withdrawal. He will receive a full refund of any reservation fee paid.

    1. Voluntary right of return

      In addition to the statutory right of withdrawal, about which we instruct the customer separately, we voluntarily grant our customers a right of return of 30 days. The return period shall commence upon receipt of the goods by the customer and shall be observed if the return label is issued within 30 days.

    1. The right of return only exists if the goods are returned like-new with no signs of wear.
    2. The customer shall bear the cost of refurbishment if wear or damage is observed upon receipt.
    3. The statutory right of withdrawal shall remain unaffected by the right of return.
    1. Liability
    1. We shall only be liable to the customer for damages in accordance with the following provisions.
    2. In the event of breaches of duty - irrespective of the legal grounds - we shall be liable for intent and gross negligence. In the case of slight negligence we shall only be liable for
    1. damages resulting from injury to life, body or health, and
    2. damages arising from the breach of an essential contractual obligation, i.e. an obligation the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the customer regularly relies and may rely; in this case, our liability shall be limited to compensation for the foreseeable, typically occurring damage. An essential contractual obligation is, for example, our obligation to deliver and procure ownership of the purchased product.
    1. The above limitations of liability shall not apply if a defect has been fraudulently concealed or if a guarantee has been assumed in this respect.
    2. The above limitations of liability shall also apply in the event of breaches of duty by our legal representatives or vicarious agents.
    3. Claims under the Product Liability Act shall remain unaffected in all cases.
    1. Applicable law
    1. Our General Terms and Conditions and the legal relationships between the customer and Canyon shall be governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods if
      1. the customer is an entrepreneur,
      2. the customer is a consumer and has his habitual residence in Germany, or
      3. the customer is a consumer and has his habitual residence in a country which is not a member of the European Union.
    2. In the event that the customer is a consumer and has his habitual residence in a member state of the European Union, the applicability of the law of the Federal Republic of Germany shall also apply, whereby mandatory provisions of the state in which the customer has his habitual residence shall remain unaffected.
    1. Place of Jurisdiction

    If the customer is an entrepreneur, the place of jurisdiction for all disputes arising from contractual relationships between the customer and Canyon is the registered office of Canyon.

    1. Repair services
    1. Quotation, transport of the bicycle, repair modalities, payment
    1. If the customer wishes repair services to be carried out outside the warranty and guarantee, we shall prepare a quotation for the customer for this purpose. We are bound to this offer for 2 weeks. If necessary, the preparation of the offer requires that the customer makes the bicycle available to us for inspection at our place of business.
    2. If the bicycle is located outside of Germany, we will organise the collection and return by a transport company commissioned by us on request and conclude the transport order on behalf of the customer. We will inform the customer in advance of the costs and modalities in this regard and ask for authorisation to do so. If we commission the transport company in our own name for this purpose, the customer shall pay the collection and return costs in advance.
    3. If the customer does not accept the offer within the binding offer period of 2 weeks, no repair order shall be concluded and the customer shall be obliged to collect the bicycle. If the bike was sent to us by a transport company for the preparation of the offer, we will return the unrepaired bike to the customer at the customer's expense and risk.
    4. If the customer has approved a lump-sum amount for the repair services prior to the preparation of our offer and if it is determined during the preparation of the offer that this amount is exceeded, the customer will receive a new offer from us for the conclusion of the repair contract. We shall be bound by this offer for 2 weeks. Clause 3 shall then apply accordingly. 5.
    5. We shall report the completion of the repair. The repair invoice is to be paid immediately after acceptance upon collection. If desired, we will organise the return of the repaired wheel on behalf of the customer, cf. clause D I 2. In this case, the repair invoice must be paid before the wheel is returned.
    1. Warranty
    1. The statutory provisions apply to the customer's rights in the event of material defects and defects of title.
    2. All claims of the customer due to defective repair services shall become statute-barred within one (1) year after acceptance of the repair services.
    3. The above reduction of the statutory limitation period shall not apply if the defect is due to intent, gross negligence or a breach of a material contractual obligation (obligation the fulfilment of which is a prerequisite for the proper performance of the contract and on the fulfilment of which the customer regularly relies and may rely, such as the obligation to repair the defective wheel, cf. clause D I 5) and/or in the event of injury to life, limb or health by us, our legal representatives or vicarious agents.
    1. Delivery problems, liability, final provisions
    1. Clause B IV. 1 shall apply accordingly if we do not receive parts required for the repair and the parts are permanently unavailable.
    2. Clause B XII shall apply accordingly. An essential contractual obligation pursuant to B XII. 2 b ) in the case of repair contracts is, for example, the obligation to repair and return the repaired item.
    3. Dection B XIII. and B XIV. apply accordingly.
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