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We're here to help! From questions about bikes to filing a warranty claim, our experts have you covered.

At this time we are experiencing an extremely high volume of inquiries. Response time can take up to 10-15 days and all inquiries will be handled in the order in which they are received.

(833) 226-9661

Mon-Fri 6am – 5pm PST

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Canyon Bicycles US
5600 Avenida Encinas, Suite 180
Carlsbad, CA 92008

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Topic

Do you have questions about crash replacement at Canyon?

The important hints and information can be found here.

Customer number (Optional)

Bike (model name) / Accessories (article name)

First name

Last name

Address

Postal code

City

State / Province

Location

Phone (Optional)

Message Please briefly describe the incident. If the safety or integrity of your bike is compromised, we ask that you not ride it until it is safe.
To process your request, we require the following images:
1. Complete bike, taken from the driveside.
2. Serial number (This is located at the bottom bracket with a QR Barcode).
3. Impacted area(s), which is (are) in question.

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