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Support Articles
Company
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All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
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-
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Returns & Refunds + -
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All
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Return process
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Right of return
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Complaints & claims + -
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All
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Guarantee & Warranty
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Components & Manufacturer information
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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Press enquiries
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Recalls & Safety instructions
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Showroom
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Support Articles
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We only sell direct from our online shop at canyon.com and at the Canyon.Home in Carlsbad, California. Our direct-sales model lets us get the best bikes to you at the best prices. For further information, refer to the question in this FAQ titled ‘How does Canyon’s direct-sales model benefit me?’ as well as the Reasons to choose Canyon page.
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Canyon Bicycles USA does not currently offer an industry-discount program.
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You can find information about prices, taxes, duties, and shipping costs for your country on our Shipping information page.
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Information about our return policy may be found on our Returns page.
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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
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In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.
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