FAQ & Support Articles
Technical issues
-
All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
-
-
About Canyon + -
-
All
-
News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
-
Showroom
-
-
-
Support Articles
Technical issues
-
All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
-
-
About Canyon + -
-
All
-
News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
-
Showroom
-
-
-
Support Articles
-
-
All Canyon bikes are completely assembled, adjusted and test ridden by expert mechanics. To ship, we remove certain components such as the wheels, seatpost, pedals, and handlebar, attaching them securely to your bike’s frame. Once delivered, assembling your bike is a quick and simple process using the tools and instructions we provide. For step-by-step assistance, watch our unpacking and assembly videos: Assembling Your Mountain Bike and Assembling Your Road Bike
-
-
-
For the warranty of non-Canyon parts, we will yield to the original manufacturer’s warranty. Please refer to warranty information from Fox and RockShox.
-
-
-
In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.
-
-
-
In this article you can find out which Canyon bikes are equipped with which kind of bottom bracket. Click on "View more" to read the whole article.
-
-
-
This article explains how to change shift cables on mountain bikes when shifting inside and outside. Click on "View more" to read the whole article.
-
-
-
You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.
-
-
-
In this article, you'll learn how to keep your mountain bike well maintained and ready to ride. We'll explain how to adjust the headset, adjust the gears and lubricate the chain. Click on "View more" to read the whole article.
-
-
-
In this article you will learn how to install and remove the rear wheel on a Shimano Shadow Plus or SRAM Type 2. Click on "View more" to read the whole article.
-
-
-
In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.
-
-
-
This article describes what you need to keep in mind when you transport your Canyon bike by car. Click on "View more" to read the whole article.
-
-
-
In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
-
-
-
We recommend your Canyon be serviced by a local, professional mechanic or our service partner, Velofix. Canyon Bicycles USA does not have official service centers. You should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.
-
-
-
[tech.articles.mounting.pannier.racks.summary] Click on "View more" to read the whole article.
-
-
-
In this article you will learn what to do when your disc brakes make noise. We'll also explain how to ride in your new disc brakes. Click on "View more" to read the whole article.
-
-
-
This article describes various causes of cracking and creaking noises on the bike, and gives you tips on how to fix them quickly. Click on "View more" to read the whole article.
-
-
-
In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
-
-
-
This article explains what chainsuck is, how it can happen, and how you can avoid it. Click on "View more" to read the whole article.
-
-
-
In this article you will find out the seat post diamaters of different Canyon models depending on the year of construction. Click on "View more" to read the whole article.
-
-
-
In this article you will learn the differences between different brake fluids, and how to use them correctly. Click on "View more" to read the whole article.
-
-
-
In this article you will learn about the special considerations to take into account when using rim brakes on carbon rims. Click on "View more" to read the whole article.
-
-
-
Quick Start Guide Strive
-
Content is loading
