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Our customer service teams and expert mechanics are here to help you get your bike back up and running.
We need you to give us:
Once we have this our teams will be in touch to discuss the next steps with you.
The easiest way to identify your bike is with your serial number. You can find this on the frame or in your Bike Garage in your Canyon Account.
How to find your serial number
Please get in touch with our customer service centre to identify your bike.
You’ll need to let them know your customer number and any other information relating to the bike and your order.
In your own words, give us a brief description.
Photos help us to diagnose the problem. You need to attach at least 4 images. Images should not exceed 10 MB and must be one of the following formats: PNG, JPG, JPEG. Be sure the photos are well lit and in focus.
An unexpected error occurred while updating your files, but your support case will still be created.
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If you make any changes, we’ll store all the information in the other steps.
By entering my data and pressing the ‘Send’ button, I agree to my email address and my name being used to answer my contact request.
Our customer support experts are waiting to answer your questions.
