Component Manufacturer Service
You should always be able to rely on the quality and condition of your components. If you’re having problems with a component, you can contact some manufacturers directly to get the best and quickest possible support.
Component Manufacturer Service Canyon
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DT Swiss operates a worldwide network of service centers. The DT Swiss service site lists contact details for all international service centers and information on the services they offer.
Required documents:
• DT Swiss service form
• Canyon invoice
DT Swiss Service -
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Bicycle dealers worldwide sell and support SRAM products. If your SRAM, RockShox, Zipp, Truvativ, Quarq or any other product from the SRAM family of brands requires support a dealer can submit a claim on your behalf.
The SRAM Dealer Locator can help you find your closest dealer.
Required documents:
• Canyon invoice
SRAM Dealer Locator -
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Shimano empowers all of their Dealers to be able to file warranty claims and will also work directly with customers.
If your Canyon has an issue with a component from this manufacturer, the fastest way to resolve it is to work with a manufacturer-certified bike shop. The manufacturer will not work with customers directly. Additionally, Canyon US does not have a workshop of its own to offer bike service to customers.
Required documents:
• Canyon invoice
Shimano Service - Contact Us -
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If you’re having issues with your suspension, you can send it directly to Fox. In this case, please contact Fox first.
Required documents:
• Fox service form
• Canyon invoice
Fox Service -
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Mavic operates a worldwide service network, where you can directly submit your warranty and service requests.
Required documents:
• Mavic service form
• Canyon invoice
Mavic Service -
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If you have a problem with a wheel, you can send it directly to Reynolds. In order to do so, you must be registered with Reynolds.
Required documents:
• Product registration with Reynolds
• Canyon invoice
Reynolds Service
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