Canyon warranty
Your Canyon products are covered by a limited warranty. This page explains how warranty works, what’s covered, and how to make a claim.
What is the limited warranty and what does it cover?
The 6-year limited warranty covers Canyon engineered parts such as the frame and forks. Canyon-branded cockpits, seatposts are also covered. Batteries are also covered, but under different terms*.
The warranty starts the day the bike is delivered. It only covers manufacturing defects that already existed upon delivery, and it’s only available to the original owner of the bike and cannot be transferred. If replacement parts aren’t available in your original color, we’ll offer you an appropriate alternative.
Canyon will cover any associated rebuilding and shipping charges for successful warranty claims.
You can also take your bike directly to a Canyon authorized service partner for inspection and repair under warranty.
*The Canyon-branded batteries in some of our e-bikes are only covered for 2 years or 500 charging cycles, whichever comes first. The batteries are designed to hold 70% of their original performance within this period.
What isn’t covered by the warranty?
Here’s a few examples of what we don’t cover:
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Third-party components
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Accidental damage caused by a collision, drop or similar external force*
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Wear and tear through use or lack of care
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Damage caused by corrosion
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Damage caused by using the bike outside of its intended category rating
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Color changes due to environmental factors or cleaning products
For a full breakdown of what is and isn’t covered, see here. If you prefer, you can also take your bike directly to a Canyon authorized service partner for inspection under warranty. Alternatively, you can find replacement parts using our spare parts finder.
*You may be able to replace the damaged part using our Crash Replacement program.
How do I make a claim, and what to expect?
Firstly, we value safety above all else. If the proper function of your bike has been compromised in any way, we advise you to stop using it immediately until it is safe to ride.
If you meet the criteria for the Canyon warranty and want to make a claim you can submit a request using the link below. We’ll need a detailed explanation of the issue as well as some photographs of the bike. Make sure it’s clean and the photos are clear. It’s quicker and easier if you are logged in to your Canyon account.
If you aren’t an expert mechanic and aren’t sure of the problem don’t panic, our team will investigate the issue thoroughly.
One of our technical service team will be in touch to discuss your claim and outline any further steps required. If any replacement parts or repairs are needed that aren’t covered by the warranty we’ll contact you with our recommendation.
The process typically takes between 2 and 6 weeks but we’ll keep you updated. You can also take your bike directly to a Canyon authorized service partner for inspection if you’d rather leave it to the experts.
What about Canyon gear and accessories?
Canyon gear, accessories, and spare parts are covered by a 2 year warranty, unless stated otherwise.
The warranty only covers material and processing defects that already existed on delivery. It doesn’t cover wear and tear, misuse or damage caused by a crash.
What about non-Canyon components?
If you encounter issues with components from DT Swiss, Fox, Mavic, Reynolds, SRAM or Shimano, the manufacturers provide direct servicing and warranty support.
If your component is from another manufacturer, reach out to us directly.
What if I’m still within my 30-day returns period?
If you’ve received your bike within the past 30 days, please call us for the fastest resolution. You can find our number here.
Further terms and conditions
If you’d like to read more about Canyon’s limited warranty, click here.
