Canyon warranty and guarantee

The 2 year warranty covers Canyon engineered parts such as the frame, forks, cockpit and seatpost. It starts the day the bike is delivered to the first owner.

Parts from original component manufacturers, for example DT Swiss, are also covered for a minimum of two years unless stated otherwise. The warranty only covers material and processing defects that already existed on delivery.

The warranty is linked to the bike, not the owner. That means if you’ve bought the bike second hand and it’s less than 2 years old, you can still make a claim. Although we may ask you for proof of purchase.

Canyon will cover any associated rebuilding, shipping and customs charges for successful warranty claims.

You can also take your bike directly to a Canyon authorised service partner for inspection if you’d rather leave it to the experts or you’re unsure of the issue.

The 6 year guarantee covers Canyon engineered parts such as frame, forks, cockpits and seatposts*. It starts the day the bike is delivered and runs alongside the warranty. It doesn’t apply to third party components.

The guarantee only covers material and processing defects that already existed on delivery. It is only available to the original owner of the bike and cannot be transferred. If replacement part’s aren’t available in your original colour you will be offered an alternative.

If you’re not covered by the guarantee, or you’re unsure of the issue, you can take your bike directly to a Canyon authorised service partner for inspection.

*The Canyon-branded batteries in some of our e-bikes are only covered for 2 years or 500 charging cycles, whichever comes first. The batteries are designed to hold 70% of their original performance within this period. The Stitched CFR Trial also has a 2 year guarantee.

Here’s a few examples of what we don’t cover:

• Accidental damage caused by a collision, drop or similar external force*
• Wear and tear through use or lack of care
• Damage caused by corrosion
• Damage caused by using the bike outside of its intended category rating
• Colour changes due to environmental factors or cleaning products

For a full breakdown of what is and isn’t covered, see here. If you’re not covered by the warranty or guarantee, or you’re unsure, you can take your bike directly to a Canyon authorised service partner for inspection. Alternatively, you can find replacement parts using our spare parts finder.

*You may be able to replace the damaged part using our Crash Replacement program.

If you meet the criteria for the Canyon warranty or guarantee and want to make a claim you can submit a request using the link below. We’ll need a detailed explanation of the issue as well as some photographs of the bike, make sure it’s clean and the photos are clear. It’s quicker and easier if you are logged in to your Canyon account.

If you aren’t an expert mechanic and aren’t sure of the problem don’t panic, our team will investigate the issue thoroughly. Depending on the problem we may require your bike or product for an inspection.

One of our technical service team will be in touch to discuss your claim and outline any further steps required. If any replacement parts or repairs are needed that aren’t covered by the warranty or guarantee we’ll contact you with our recommendation.

The process typically takes between 2 and 6 weeks but we’ll keep you updated. You can also take your bike directly to a Canyon authorised service partner for inspection if you’d rather leave it to the experts.

Canyon gear, accessories and spare parts are covered by a 2 year warranty, unless stated otherwise.

Third party components, accessories, clothing and spare parts are covered by a 2 year warranty, unless stated otherwise.

The warranty only covers material and processing defects that already existed on delivery. It doesn’t cover wear and tear, misuse or damage caused by a crash.

If you’d like to read more about Canyon’s warranty or guarantee click here.