Claim your refund

You are eligible for this refund if you have ordered a replacement battery, but have not received it yet.

Do not continue unless you’re confident the information you’re providing is accurate and correct.

  • We need you to give us:
  • some details of your bike
  • your contact details
  • your payment details so we can refund you

The compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent to you.

Accepting this compensation does not make you lose your right to participate free of charge in the repair solution, nor excludes any other warranty rights. Be assured that you will not lose your warranty rights.


귀하의 자전거

자전거 식별에 대한 팁

자전거를 식별하는 가장 쉬운 방법은 시리얼 넘버를 사용하는 것입니다.
프레임이나 캐니언 계정의 자전거 보관함에서 찾아볼 수 있습니다.

예: R02077H32G0625 (일 월 년)


일련 번호를 찾는 법

시리얼 넘버가 없습니다

귀하의 자전거인가요?



해당 시리얼 넘버의 자전거를 찾을 수 없습니다.

캐니언 고객 서비스 센터에 연락하여 자전거를 확인하시기 바랍니다.

고객 센터에 고객 번호와 자전거 및 주문 내역과 관련된 기타 정보를 알려주셔야 합니다.

시리얼 넘버를 찾는 방법

시리얼 넘버가 없음니다.

Your bike is not affected

Based on the serial number provided, your bike is not affected by the safety notice and therefore not eligible for a refund.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Refund request already submitted

Based on the serial number provided, a refund has already been requested. Remember, it will be processed once your battery has been delivered. The compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent to you.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Your contact information

Make sure the information you provide is accurate and up to date to guarantee a quick response. Make sure to provide us with your customer number.

Your customer number and original order number can be found by logging in to your account and also on the original invoice.


세부 정보
최초 구매자인가요?
Your refund

Your refund

The compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent to you.

Check that currency below is the currency that you want to be refunded in. To change to a different currency, click here.

환불 옵션
은행 세부 정보

은행 세부 정보


아래 부분은 라틴 알파벳(A~Z)을 사용하여 작성해야 합니다.

여러분의 계좌 정보를(IBAN) 입력하시면 자동으로 은행 정보(BIC 또는 Swift Code)를 확인합니다.

입력한 정보가 올바른지 확인하십시오.

변경 사항이 발생하면 모든 정보가 다른 단계에 저장됩니다.

귀하의 데이터를 캐니언에 공유합니다. 이러한 내역은 의도된 목적으로만 사용되며 이후 규정에 따라 삭제됩니다. 수정
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